When you start your projects wrong, everything downstream becomes harder…
I used to dread the start of every design project.
My PM would slack me: "Can you design [vague thing]?" and I'd feel this wave of anxiety wash over me.
I'd open Figma and just... stare at the blank canvas. I didn't know what problem I was solving. I didn't know what success looked like. I didn't even know which screens I was supposed to design.
I had no idea where to start.
I would fumble my way through the project, jumping between random design tools and frameworks, without really understanding why, and hoping that something would work.
I did competitor research on almost every project (80% of the time it wasn’t needed) just to feel like I was moving forward 😂
And when it came to coming up with ideas, each decision almost felt like a shot in the dark because this was my reality:
I was handed weak briefs, with vague goals or snippets from strategy decks.
I felt overwhelmed by ambiguity, never knowing if I had enough information to start designing.
I didn’t know where to begin or what questions to ask.
Stakeholders dictated solutions, and I didn’t know how to push back strategically.
I constantly second-guessed the problem, because I didn’t have any research.
Basically I didn't really know what I was aiming for or what direction to go in with my ideas.
I had no idea what leading a project actually looked like.
But then I moved to my next company, and everything changed.
I started working with four incredible super IC designers, and I spent the next few months just... watching them (in a non creepy way 😂).
What I observed really surprised me.
They'd spend the first weeks of a project not designing at all. Instead, they were having conversations with the team, asking questions, running workshops, covering walls in post-it notes.
Honestly, I thought they were overthinking it.
But then they'd present their concepts, and suddenly everything made sense. They'd taken all the messy project context and distilled it down into one clear problem statement and they confidently and clearly explained exactly what the problem was and exactly how they proposed to solve it.
Meanwhile, I was sat at my desk on my third round of wire-framing random ideas, hoping someone would tell me which one was the best to move forward with 🫠
That's when it hit me:
I'd been skipping the most important step. Creating clarity before designing anything.
So I decided to shadow all 4 designers, noting every question they asked in kickoffs, reverse-engineering their briefs, analyzing their FigJam workshops, asking all the ‘dumb’ questions.
I kid you not, I documented and make notes on absolutely everything they were doing and saying (probably borderline creepy at this point). I had notebooks full of notes, pages and pages of the expert knowledge I couldn’t find in design articles or YouTube videos. Knowledge that took me months of trial and error to actually implement and fully understand whilst having access to these amazing designers!
(I still have all the notebooks from over 6 years ago, here's 3 of them, every now and then I have a browse through 😅)

